Vintage VA
Terms of service
Draft for legal review before final adoption.
These draft terms govern use of the Vintage VA website and managed virtual assistant workspace, subject to an agreed service order. Last updated: 14 November 2026.
Business service and accounts
Vintage VA provides managed business administrative support combining human virtual assistants and AI-assisted drafts. You must have authority to represent your business, provide accurate account information and protect your sign-in credentials. Organisation owners are responsible for authorised members and their instructions.
Scope and prohibited information
Launch services are strictly non-patient administration. Do not submit patient or protected health information, clinical content, unlawful material, credentials for unauthorised access or instructions that infringe others’ rights. No legal, medical, tax or financial advice is provided. Healthcare patient-facing services are planned only, subject to HIPAA agreements and approved systems; no HIPAA compliance representation is made.
Human approval and AI limitations
AI identifies itself as AI. It creates drafts, assists with routine research or takes messages; it does not independently email, publish, book or pay. Human approval is required before delivery or external action. AI outputs can be inaccurate; important facts and sources require review. Customers remain responsible for decisions, final instructions and any actions they take outside the platform.
Orders, pricing and service expectations
Fees, currency, included hours or tasks, deadlines, payment, renewal, cancellation and refund arrangements must be agreed in a quote or written service order. A published plan is an invitation to enquire, not an automatic subscription. Unpriced plans require a quote. No service levels, answer rates or guaranteed outcomes are promised unless explicitly agreed in writing. Internal performance targets are not contractual guarantees.
Phone assistance
The AI phone assistant must identify itself as AI and uses approved organisation facts. Customers are responsible for providing accurate greetings and lawful phone instructions and for arranging required caller notices, recording permissions and consents. Outbound requests require consent and supervisor approval; approval does not itself place a call. Emergency calls and patient information are outside scope; contact local emergency services for emergencies.
VA applications and assignments
Applying does not guarantee acceptance, employment, work or client allocation. LES Institute training completion is subject to human verification. Administrators approve VAs and assign clients. Availability in the directory does not guarantee capacity or immediate assignment. Professional profiles must be accurate and published only with permission. Working arrangements and compensation require a separate agreement.
Confidentiality and content
You retain rights in your submitted business material and grant permission to process it solely to provide, secure and improve service operations. You must have permission to share that material. Access is restricted by role and client assignment. Ownership, licences and confidentiality obligations for commissioned work should be specified in the service order; third-party materials remain subject to their own rights.
Providers, interruptions and suspension
The service depends on third-party hosting, authentication, AI and voice providers. Availability can be interrupted. Vintage VA may restrict access to investigate misuse, security incidents or prohibited information and will seek proportionate resolution. Third-party sites and tools have their own terms.
Responsibility and disputes
Each party is responsible for its own unlawful conduct, negligence and contractual obligations, subject to applicable law. These terms do not exclude rights or liabilities that law cannot exclude. Liability limits, governing law and dispute procedures are not yet specified and must be confirmed in the final terms or service order. Please contact Vintage VA first to discuss concerns.
Privacy, changes and contact
Use of information is described in the privacy policy. Material changes will be posted with an updated date and communicated where required. Contact Vintage VA through the consultation form. The operator’s legal entity, postal address, jurisdiction and contractual particulars must be confirmed before these draft terms are adopted.