Frequently asked questions
Is the AI going to talk to my customers?
No. The AI only prepares drafts. A human VA reviews and approves before anything is delivered, and nothing is sent to third parties without approval.
Who is my point of contact?
A named human VA, supported by a supervisor.
Can healthcare practices use the service?
Yes, for non-patient administration. Do not enter patient or protected health information. Patient-facing services are planned, subject to HIPAA agreements and approved systems.
How much does it cost?
Pricing depends on your workload. Request a quote and we will propose a plan.
Which languages do you work in?
English and French.
Do you give legal, tax or financial advice?
No. We provide administrative support only.
Who are your VAs?
Graduates of the LES Institute Professional Virtual Assistant and Healthcare Administration Certificate.